Q : How do I place an order with supra-skytop-shoes.com ?
A : Simply click the product you wish to purchase, enter the quantity/size/colour and click ADD TO CART. To continue your shopping click CONTINUE SHOPPING. When you are ready to complete your order click CHECKOUT. You will then be invited to login or register , the personal data bank that records your personal details for use each time you shop online at supra-skytop-shoes.com. If you'd rather not login or register with My Details, click on QUICK CHECKOUT.

The first step of checkout is delivery details and you will be asked to fill out necessary information such as name, address and delivery address in the appropriate boxes. Please ensure a full delivery address including postcode is specified.

The second step covers postage and packing. This screen lists your delivery address/es and you are available to change the address to receive package at this step.

The third step covers payment. Simply choose the payment method you will do, we currently only accept paypal and WU. Meanwhile, you can leave the comments about your order at this step.

Finally, you have a chance to check details for your order for confirmation, you are allowable to change anything remains unsatisfactory. Click CONFIRM ORDER to complete your order and you will be linked to the every payment method you chosen to finish the payment. It is only at this point that your order is sent to us over a secure link. Your order will then be summarised on screen and send to us.

Q: Do I receive confirmation once I have placed an order?

A: Yes, once your details are confirmed we will acknowledge your order by email.

Q: What happens if an item I have ordered is out of stock?

A: All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible by email.

Q: What should I do if my credit/debit card has been refused when placing an order?

A: For details on why your card was refused, please contact your card issuer.

Q: What payment methods do we accept?

Western Union
Our main payment gateway is WU, one of the worlds safest and easiest way to pay online. We are glad to accpet such kind of payment, and provide 10% discount for WU payment. Please contact our live help to give your payment information below once you send money. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Payment methods available in supra-skytop-shoes.com include:
Pay by Western Union transfer:(Should Pay by U.S.dollars or Euros, not RMB)
First Name: Gang
Last  Name: Li
Address: PuTian,FuJian,China

Credit card

Note: Payment is sent by Western Union, please send email to: supraskytopshop@gmail.com

with the MTCN, Sender's Name, Amount and other details for supra-skytop-shoes.com to confirm the payment.

Q: How do I track my order ?

A : There are two ways to check the status of your order. First, you can send us an email to track your order current status. But we recommend using the website's order tracking system located at supra-skytop-shoes.com, this system is available 24 hours a day, 7 days a week for your convenience. Simply type in your unique tracking reference number which we shall send in confirmation email to check the current status of your order.

 Q: How much do you charge for shipping?

A : We pay for all the shipping charges, and we provide free shipping around the world!

Q: Do you do wholesale?
A : Purchases of ten merchandises or more qualify under our wholesale program and pricing. This price list can be requested by forwarding an email to supraskytopshop@gmail.com. For wholesale purchases, we would only be able to accept payments through Western Union.
 

Q: I made a mistake with my order and it’s status says Shipped, what should I do?
A : At this point the shoes have already left and we can not make changes to the order. Please wait untill you receive your shoes, then login to your account and fill out a Return Request. You can find the Return Request form by logging into your account, beside your order there is a "Return" button. Fill out the form on the following page.